Our Commitment to Your Privacy

Stack and Hearth is committed to protecting the privacy of our visitors and customers. This policy explains how we collect, use, and safeguard your personal information when you interact with our website or visit our venue.

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We only collect information necessary to provide our services and improve your experience. We do not engage in online gambling or monetary transactions; all poker activities are offline and chips-only.

Our venue is located at 12 Flinders Lane, Melbourne VIC 3000, Australia. You can reach us at [email protected] or +61 438 216 705.

Types of Information Collected

We collect personal information that you voluntarily provide when making reservations, signing up for events, or contacting us. This may include your name, email address, phone number, and any other details you choose to share.

Reservation details such as date, time, and party size.
Event registration information for poker tournaments.
Communication preferences and feedback.
Technical data such as IP address and browser type when you visit our website.

We do not collect payment information because all poker activities are chips-only and no monetary transactions occur.

Purposes of Collection

We use your personal information to provide and improve our services, communicate with you, and ensure a safe and enjoyable experience at our venue.

To process reservations and event registrations.
To respond to inquiries and provide customer support.
To send updates about upcoming poker events and restaurant promotions (with your consent).
To analyze website usage and improve our online presence.
To comply with legal obligations.

We do not use your information for online gambling or betting purposes.

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our website and business, such as reservation platforms and email marketing services, under strict confidentiality agreements.

Service providers are only given access to information necessary to perform their functions. We may disclose information if required by law or to protect our rights and safety. We do not share information with online gambling operators or any entity involved in monetary transactions.

All poker activities are offline and chips-only; no financial data is collected or shared.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Secure socket layer (SSL) encryption for data transmission.
Restricted access to personal information on a need-to-know basis.
Regular review of our data collection and storage practices.
Physical security measures at our venue to protect any paper records.

We do not store any financial information because no monetary transactions occur.

Access, Correction, and Opt-Out

You have the right to access the personal information we hold about you, request corrections, and opt out of marketing communications at any time.

To request access or correction, contact us using the details below.
You can unsubscribe from promotional emails by clicking the link in any email.
You may request deletion of your personal information where legally permissible.

Contact email: [email protected] | Phone: +61 438 216 705

Contact Us

Cookie Usage

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.

We use essential cookies for site functionality. Analytics cookies help us understand how visitors use the site. You can disable cookies, but some features may not work properly.

For more details, see our Cookie Policy.

Our Commitment to Offline Entertainment

Stack and Hearth is dedicated to providing a physical, in-person poker experience. All poker games in our Card Room are played with chips only, and no real money is wagered or exchanged. We do not offer online gambling, betting, or any form of monetary transactions.

Our Card Room hosts Texas Hold'em tournaments and poker events for entertainment purposes. Chips are provided for gameplay and have no cash value. This policy aligns with our commitment to responsible and legal entertainment.

The Card Room is located at 12 Flinders Lane, Melbourne VIC 3000.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will indicate the date of the last revision.

Significant changes will be communicated via email or a notice on our website. We encourage you to review this policy periodically.

Last updated: 1 January 2025

Privacy Inquiries

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us. We are happy to assist you.

Email: [email protected]
Phone: +61 438 216 705
Address: 12 Flinders Lane, Melbourne VIC 3000, Australia